Some of leading vendors in the outbound telemarketing services market :
MarketOne
A leading firm that offers teleservices, digital content, marketing technology, and operational consulting, MarketOne is based in the US. Tele-prospecting, B2B appointment setting, the qualification, and account profiling & mapping are some of the important services provided by the company. Recently, MarketOne obtained the ISO27001 information security management certification.
TeleContact Resource Services
TeleContact Resource Services has been recognized as one of the fastest growing private companies in the US by Inc. magazine in 2010, 2011, and 2012. The company is a multi-channel marketing firm that offers clients additional services such as data procurement, list management, and a variety of online marketing services. Outbound telemarketing, lead generation, and appointment setting are some of TeleContact’s most sought-after services.
MarketMakers
MarketMakers is one of the leading B2B telemarketing firms in the UK. It offers specialist services for B2B telemarketing, lead generation, appointment setting, and multilingual marketing. In 2015, MarketMakers’ executives were awarded the top honors in the learning and development category at the National Contact Centre Awards.
OnBrand24
Another US-based company, OnBrand24 has clients throughout the U.S., Canada and the U.K. The company serves the role of both semi and dedicated outsourced call center customer service or lead generation support team. Appointment setting, database scrubbing, market research, and customer survey are some of the other important services provided by OnBrand24.
Virtual Sales
Virtual Sales specializes in telemarketing and lead generation services, and caters to clients across the UK, Europe, and the US. When it comes to the IT software sector, the company is one of the leading companies for lead generation. Due to its flexible approach to telemarketing campaigns, Virtual Sales is preferred by small and medium size businesses as well.
Teleperformance
One of the leading companies, Teleperformance offers omnichannel customer experience management. For increased customer interaction, the company provides customer care, technical support, customer acquisition, digital solutions, analytics, and other specialized services. At present, Teleperformance serves clients from more than 160 markets in 75 different languages through 311 contact centers. Automotive and transportation, energy and utilities, financial services, government, healthcare, insurance, manufacturing, pharmaceuticals, retail, telecommunications, and travel and tourism are the major industries served by this marketing company.
Convergys
Convergys is a client engagement services provider that offers customer care, analytics, technical support, collections, home agents, and end-to-end selling. The company serves clients from various markets in 58 different languages via contact centers located in more than 150 locations. It offers enhanced service capabilities such as sales performance tracking and predictive sales marketing strategies. Some of the key services provided by Convergys are revenue generation and retention, technical support, analytics, and omnichannel integration.
Atento
Atento is a leading market player that offers a wide range of integrated marketing services such as sales, and customer and back office support services. It also provides a variety of value-added services such as database intelligence, benchmarking, surveys, and social network monitoring. The company is based in Belgium and won the Best Customer Service Experience in energy and citizen services at the 2016 Platinum Contact Center Awards.
Concentrix
Concentrix is the wholly-owned global business services segment of SYNNEX Corp. The company handles approximately 500 million transactions annually. Design, strategy, and consulting, process optimization and automation, analytics and insights, along with cross-selling and up-selling are some of its major services.
Alorica
Alorica provides both B2C and B2B lead generation services. In 2015, the company increased in global presence, with additional sites in Mexico and Jamaica, through the acquisition of West Corporation’s agent services businesses. Surveys, analytics, lead generation, and up/cross selling are its most sought-after services.
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